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Why choose us
Commitment to excellence in every interaction.
Fast Response
We respond to all messages within 24 business hours
Total Confidentiality
Your information is protected by confidentiality agreements
Personalized Service
Each client receives individual attention from our specialists
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Alternative Channels
Contact our partner institutions directly
EQI Investimentos
Direct support from our partner brokerage for operational issues and questions about your account.
EQI Ombudsman
Direct channel for complaints, suggestions, or compliments about the brokerage services.
BTG Pactual
Customer service for checking account and BTG Ultrablue, EQI Black, and TAP Portugal Black card inquiries.
ConfidentialInformation
Absolute Confidentiality
All shared information is treated with absolute confidentiality. Our team is bound by strict non-disclosure agreements.
Call Recording
Phone calls are recorded exclusively for control and regulatory compliance purposes, in accordance with CVM and ANCORD standards.
Recordings available upon formal request to EQI Investimentos